Customer Service
Customer Service
Customer Service Team of the Year – SME
- We strive to understand and exceed customer expectations
- Provide consistent and reliable world class results
- Supporting customers in the Net Zero drive
- Highly trained, courteous and informed staff
- A personal service with a dedicated account handler
- Informed guidance on products and services
- Quotations returned within four hours of your initial enquiry
- Complaints are dealt with fairly and promptly
- Impress listen to feedback, act and respond
Well done to our team…
Christmas Newsletter“Thank you so much for getting the newsletter printed and finished for collection by today. As always your team has done a wonderful job of producing the newsletter to such a high quality. Please pass on my thanks to all the team. We do appreciate all their hard work.” Eco Display Boards“The print quality and structural quality of the boards was excellent and they really looked fab in the room. Also the service was fantastic, from getting them turned around in such short notice, to getting proofs from the studio team was brilliant.” Map and Guide“Thank you to you and the team for all your hard work, it is really being noticed.” Auction Thanking Cards“Just to say a massive thanks for being so fantastic on the Dinner / Auction work. It’s always a bit of a pain (late artwork etc.) so I really appreciate the service you guys provide, all your work and how flexible / patient you are. I know it must be a bit of a headache. … “Just to say a massive thanks for being so fantastic on the Dinner / Auction work. It’s always a bit of a pain (late artwork etc.) so I really appreciate the service you guys provide, all your work and how flexible / patient you are. I know it must be a bit of a headache. I believe the event was a huge success – and the Head of Events said it was the best branding at an event she’d seen at the venue so we’re delighted. Please pass on my thanks to everyone involved.” Newsletter“Thanks for the file copies and print. As usual, wonderful service.” Carbon Balanced Certificate Presentation“It was lovely to see you today, thank you so much for our certificate – and it was so nice of you to frame it! Much appreciated, and for coming in to touch base – it means a great deal. Your customer service is second to none. School Poetry Festival Booklet“Thank you and anyone else involved in pulling out all of the stops to print our poetry book so speedily and so beautifully. It has been much admired and the evening went well yesterday.” 22/23 Season Brochure“Just a quick note to say thanks for sending over the brochures. It looks great – we are really pleased! Thanks for all your help with this!” Undergraduate 2025 Entry Study GuideThank you so much for arranging the advance copies. I’ve received on campus and we’re very happy with them, so happy! Brochure“You and your team have been amazing, thank you!” Advent Calendar“You are a STAR thank you for your prompt and helpful guidance. It is a pleasure to collaborate with excellent people!” Flyer“These arrived for our event – thank you to you and the team for getting this over the line after my delay.” Fine Photographs Catalogue“Please thank everyone involved, especially Michele who was great to work with on proof correction. It was also a good idea to do the proofs as if from the final run as I am very pleased with the tones/contrast etc.” Primary School Homework Diaries“Thank you for your help and support in sorting the diaries and in particular Adam for being so diligent and ensuring the covers looked like the previous printed sample.” Wedding Stationery“I just wanted to say thank you so much to you and the team for printing such beautiful artwork for our wedding. It was absolutely perfect, and really brought my whole vision together.” Wedding Invitations“Thanks for the wedding invites you printed for me the other week, my client absolutely loved them – big thanks to you all (including your production dept – who made some tweaks to my cutter guide artwork). They looked great, and your recommendation on weight of card was also spot on.” Education Print & Display“We have used Impress for many years now and always found them both reliable and a pleasure to work with. This Autumn we threw new challenges their way, not only some tight deadlines, but an unusual design that required attention to detail and careful work by hand. The team not only rose to the challenge … “We have used Impress for many years now and always found them both reliable and a pleasure to work with. This Autumn we threw new challenges their way, not only some tight deadlines, but an unusual design that required attention to detail and careful work by hand. The team not only rose to the challenge but exceeded all our expectations. The finished result could not have been more perfect. Thank you!” MagazineJust a note of thanks to you and your team for the production of the latest – and biggest – edition of our members’ magazine. They look great. Please pass on our thanks to the team. Postgraduate Prospectus“Thank you for checking re the delivery of the prospectuses yesterday and updating so quickly. The team spot checked random copies from each box and I am delighted to report that we didn’t find anything amiss at all, not even one or two with a scuff or slightly skewed binding. This is really impressive and … “Thank you for checking re the delivery of the prospectuses yesterday and updating so quickly. The team spot checked random copies from each box and I am delighted to report that we didn’t find anything amiss at all, not even one or two with a scuff or slightly skewed binding. This is really impressive and we were very pleased. Many colleagues remarked on the high quality printing and we felt that the colours were bright and crisp with plenty of contrast in the images. The stock used for the text pages looks great, a fresh, white stock and the cover colour was very vibrant. All in all we were delighted with the prospectuses. Please pass on my thanks to your team for their excellent work.” Wildflower Seed Packaging & POS“I would like to thank you for the work you have done for us over the past 12 months. It has been quite a journey, with the original seed packets hitting the shops on 1st December 2020 to where we are now. The business is showing strong growth and I can put this down to … “I would like to thank you for the work you have done for us over the past 12 months. It has been quite a journey, with the original seed packets hitting the shops on 1st December 2020 to where we are now. The business is showing strong growth and I can put this down to the quality print that you have completed. Thank you for bearing with me when we were changing designs and making decisions about artwork. Your team have done a great job throughout, and I would like you to thank them for this. Climate Change Boards“I just wanted to say thank you to you and your team for getting the artwork and panels ready and up for the 6th. I know we had delays at our end, caused by the weather delaying the painting of our murals, so thank you for being so accommodating. Giles and your production team need … “I just wanted to say thank you to you and your team for getting the artwork and panels ready and up for the 6th. I know we had delays at our end, caused by the weather delaying the painting of our murals, so thank you for being so accommodating. Giles and your production team need a medal!” Banner“It was such a great experience to meet and work with you and your colleagues. Thank you for taking the time to explain the ethics and values of your company. It was heartening and inspiring to hear, especially when there are others of us out there on the same path in our own fields. I … “It was such a great experience to meet and work with you and your colleagues. Thank you for taking the time to explain the ethics and values of your company. It was heartening and inspiring to hear, especially when there are others of us out there on the same path in our own fields. I will recommend you whenever and wherever I can without hesitation.” Poetry Festival Books“Thank you for the poetry books, they look fantastic, even better than I hoped, and the fact they have been delivered earlier than expected is also an added bonus! Congratulations to you and the team for a job very well done.” Valentines Programme“Delighted with the programmes. Thank you for suggesting the stock and producing a lovely piece of print.” Factory Tour“Good morning, I just wanted to drop you a quick message and say a huge thank you for welcoming us on site Friday and it was so lovely to meet you. I thoroughly enjoyed seeing the setup and meeting the team. it lives up to the name and is very impressive you should be very … “Good morning, I just wanted to drop you a quick message and say a huge thank you for welcoming us on site Friday and it was so lovely to meet you. I thoroughly enjoyed seeing the setup and meeting the team. it lives up to the name and is very impressive you should be very proud of what you have all achieved.” Festival Print & Signage“It’s hard to believe that after so many months of hard work and planning, Lumiere 2021 has been and gone in a flash. We wanted to say how much we appreciate everything that you and your team have contributed to making Lumiere 2021 such a success. It’s no mean feat to deliver a festival on … “It’s hard to believe that after so many months of hard work and planning, Lumiere 2021 has been and gone in a flash. We wanted to say how much we appreciate everything that you and your team have contributed to making Lumiere 2021 such a success. It’s no mean feat to deliver a festival on this scale and we really couldn’t do it without you.” Advertorial Leaflets“This was the first time we have used Impress Print Services and you certainly live up to your name!” Gala Programme“Just wanted to thank you and the team at Impress for all their hard work and help with getting the programme done on such short notice. The event was a huge success, and almost all our guests took the programmes home with them, even HM King Charles! Thanks again for everything.” Site Visit“We really enjoyed the site visit – we really appreciated the lunch, the tour, and of course all the AMAZING support with printing that we got from you, Pete, Sue and all the rest of the team. Especially Pete for coming in early to get our proof ready, and to all of you for being … “We really enjoyed the site visit – we really appreciated the lunch, the tour, and of course all the AMAZING support with printing that we got from you, Pete, Sue and all the rest of the team. Especially Pete for coming in early to get our proof ready, and to all of you for being so understanding when we needed to see extra proofs of the PG Guide. We are very excited about seeing the final product! FSC & Recyclable Transparent Paper Wrap“Absolutely thrilled. Beautiful high quality product, perfectly printed and so quickly for me. Incredible. Thanks so much Jon for making it a little more affordable for me too and making it work. Exceptional service, above and beyond.” Letters“I am a great fan of all the things your Company stands for and I am particularly glad, as a Vegan myself (my Husband is also Vegan and my Mum a Vegetarian) to see that your printing is Vegetarian Society and Vegan approved – that is fab! You get my vote.” Stitched Books“Thank you for helping me decide WHAT to spend the money on, I really appreciate your expertise.” School Magazine & Term Cards“Just in and seen the magazine ! Amazing – it looks wonderful. We did it against all the odds. And your swift spot and replacement of the girls’ term cards after noticing the Maltese Cross was black so reactive. The PAs are super. Genuinely wowed – and you can please tell the whole team, Giles … “Just in and seen the magazine ! Amazing – it looks wonderful. We did it against all the odds. And your swift spot and replacement of the girls’ term cards after noticing the Maltese Cross was black so reactive. The PAs are super. Genuinely wowed – and you can please tell the whole team, Giles and Adam from me, that.” Freestanding Wedge Signs“I look forward to seeing the boards and am really grateful for your speedy service.” Open Day Accommodation Brochure“Thank you for sharing the delivery note for the Accommodation brochures earlier today. Please pass on our thanks to the team for getting this printed and delivered so quickly.” Event Collateral“Just to say thank you so much for the prints, I’m really pleased with how they’ve come out. I’m sure the client will think the same. The digital versions on the new Jet Press are really impressive – the colour match is so much better than last year. ” Thanks for all your hard work … “Just to say thank you so much for the prints, I’m really pleased with how they’ve come out. I’m sure the client will think the same. The digital versions on the new Jet Press are really impressive – the colour match is so much better than last year. ” Thanks for all your hard work as ever! Flyers“Thank you, Adam, Nick, Daren, Guy, the print team and my delivery man. The client was very pleased with the A5 flyers!” Pre-Prep School ProspectusJust a quick note to say what a wonderful job your team has done on the new prospectus – super sharp and lovely quality. We are so pleased! Promotional Voucher“The team at Impress helped us with our promotional voucher needs which included printing variable data plus the creation of scannable QR codes to make the vouchers easy to redeem. We got the usual brilliant printing quality plus close liaison with the data team to ensure everything worked as it was meant to. An excellent … “The team at Impress helped us with our promotional voucher needs which included printing variable data plus the creation of scannable QR codes to make the vouchers easy to redeem. We got the usual brilliant printing quality plus close liaison with the data team to ensure everything worked as it was meant to. An excellent service if you’re looking to try print with the ability to track redemptions.” Museum Event“I went into the office yesterday to have a look at the printed materials for the Auction / Dinner. They look absolutely great – everyone is delighted, so a huge thanks. Could you please pass on my thanks to everyone else involved too – it’s a real team effort and everyone was great.” Certificates, Stickers & Posters“Thank you very much as ever for your seamless service, its truly appreciated.” Recipe Books“Perfect! Thank you so much! We will make sure to keep ordering through you for any print needs in the future! Always super fast, reliable and sustainable ;)!” Showcase Catalogues“Thank you for delivering ahead of schedule. Everyone very pleased with the catalogue.” Brochures“I’m a massive believer in passing on feedback and I was SO SO grateful to the lovely delivery driver who helped me. he was just LOVELY!! If you have any way to pass on to the printers who organised the delivery, or the delivery company directly please do, as I was so grateful for his … “I’m a massive believer in passing on feedback and I was SO SO grateful to the lovely delivery driver who helped me. he was just LOVELY!! If you have any way to pass on to the printers who organised the delivery, or the delivery company directly please do, as I was so grateful for his small act of kindness in being happy to help. Thank you so much again!” Posters“Thank you very much as ever for your seamless service, its truly appreciated.” University Graduation Packs“I just want to say a massive thank you to you and the production team for all work you’ve turned round for me (and my colleagues) over the last two weeks, often very quickly. It’s the worst time of the year for us, with clients getting increasingly anxious ahead of term beginning and planning mega … “I just want to say a massive thank you to you and the production team for all work you’ve turned round for me (and my colleagues) over the last two weeks, often very quickly. It’s the worst time of the year for us, with clients getting increasingly anxious ahead of term beginning and planning mega stressful events, so I really appreciate your delivery to deadline, your patience and conscientiousness!” Brochure“I just wanted to let you know that my client was really pleased and very impressed with the brochure. I was too. Thank you for such a great job. I know it was fiddly and a bit complicated to get right and I really appreciate your great support and your usual attention to detail.” Top Trump CardsI just wanted to confirm the receipt of the cards in good order AND in time for our event. Thank you and your team thoroughly for your swift service and amazing work. Congratulations on your Customer Service Award Win, that is really great news and so well deserved! I cannot recommend you and the team highly … I just wanted to confirm the receipt of the cards in good order AND in time for our event. Thank you and your team thoroughly for your swift service and amazing work. Congratulations on your Customer Service Award Win, that is really great news and so well deserved! I cannot recommend you and the team highly enough. Christmas Brochure“I just wanted to say a huge thank you for our Christmas Brochure, it looks stunning! It’s the second year you’ve gone above and beyond which is hugely appreciated and we couldn’t be happier with the results…” Undergraduate Study Guide“Just wanted to say a huge thank you, from Sylvie and I, to you both and the rest of the team at Impress. The undergraduate study guide has been very well received and credit goes to you for doing a brilliant job at proofing, printing, finishing and delivering.” Thank you“Thank you so much for all your help and patience and I’m excited to continue our collaboration in 2025 and they years ahead. Have a lovely Christmas and New Year!!” Boxes“I’ve received my new order of boxes. They are better than the last batch from our previous printer. The colours are better and the images clearer. Thank you and all involved for a superb service.” Merry Christmas to you and the team“Thank you for helping us as always, we really appreciate the levels you all go to, to meet our deadlines. Hope you have a great festive season.” Newspaper“Just to say a huge thank you – the newspapers look great, and we appreciate the speediness of your turnaround!” Children’s Books“Wooohoooo – last push for the last book before I hang my creative boots up and focus on growing the business. What a four years it’s been, but we’ve got there and I’m SO grateful that I found you guys. It’s been brilliant working with you all on this adventure.” Letters, posters, flyers, stickers“Thanks Jon and a big thank you from us for always being so efficient, we really appreciate it. Have a lovely Christmas break!” Booklet“I’m very happy with the print and the service. Thanks for sorting so quickly.” A3 Signs“Received, many thanks for the delivery and a day early great service!” Factory Tour“Many thanks for making us all so welcome yesterday – we loved the visit and really appreciated the clear explanations and varied experience available to us. Thank you for giving us so much of your time, and in particular for driving two of our group back to the station. We are so pleased to have … “Many thanks for making us all so welcome yesterday – we loved the visit and really appreciated the clear explanations and varied experience available to us. Thank you for giving us so much of your time, and in particular for driving two of our group back to the station. We are so pleased to have a deep connection with Impress, and as we learned more about the company and what you stand for, felt increasingly proud of our many links.” University Prospectus 2023“We have had delivery of the new prospectuses and are delighted with them, everyone is very pleased with the copies. We particularly noted that the print is fresh and bright with good contrast. Please pass on our thanks to your team, and thank you to the driver who had a particularly energetic start to the … “We have had delivery of the new prospectuses and are delighted with them, everyone is very pleased with the copies. We particularly noted that the print is fresh and bright with good contrast. Please pass on our thanks to your team, and thank you to the driver who had a particularly energetic start to the day.” Road Safety Stickers“Big thanks to you all for getting this delivered a day early. That’s a first for this always urgent job. We have a very happy client!!!” Business Cards“Thank you so much for the notification of delivery of the business cards – I really love this new notification system – thank you.” Posters“Thanks for another flawless experience with you guys!” Display Eco Boards“Just wanted to say thank you so much for getting those panels to us so quickly on Tuesday. We were able to install yesterday afternoon ready for launch on Thursday and our partners were really happy with how it is all looking. I’m sure the visitors will get much enjoyment out of them!” Banners“You are all so lovely, helpful and co-operative. Your customer service is wonderful.” |
Customer Service Survey 2024 Results
97%
Recommended
Likely or would definitely recommend us
97%
Overall Service
Rated us very good or excellent
97%
Quality of Print
Rated us very good or excellent